Managing the User Experience Holistically
As everyone scrambles to define a Customer Experience Management service, it’s important to understand that...
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Don’t Criminalize Test-Driving Your Competitors
In a talk earlier this year to employees, Nokia CEO Stephen Elop asked a question...
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Race to the Cloud: Are Telcos Ready for What Lies Ahead?
Traditionally, telcos have sold “communication” as the application over an underlying “connectivity” capability. However, the...
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Taming Parkinson’s Law in Software Testing Projects
You are probably familiar with Parkinson’s law, either by name or just by experience. Parkinson’s...
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Thirty Years Ago the Future Arrived: The Sinclair ZX81
Thirty years ago tomorrow, on March 5, 1981, in England, a small black box was...
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The Message from the Top: Competition, Open-ness
The message on the second day of Mobile World Congress from the heads of AT&T,...
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