M2M and CEM Must Converge for Increased Customer Satisfaction
Machine-to-machine (M2M) technology is changing the way companies and customers communicate and interact with one...
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Customer Experience Management: Tiny Details Drive Revenue
This article originally appeared at Wireless Week Today, people are buying more smartphones than PCs....
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CEM: It’s The Tiny Details That Drive Revenue
Today, more smartphones are bought than PCs. More conversations take place through social media portals...
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More Answers From our Webinar on LTE for Public Safety and Rural Networks
Altran recently hosted a webinar titled Leveraging LTE to address opportunities in the area of...
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Explosion of Data: Can it be monetized? (Part 2)
Last week in our discussion on monetizing the explosion of data, we had looked at...
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Still Waiting for the True Promise of LTE
Isn’t it interesting that all discussions today around LTE focus on radio and network technologies;...
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