M2M and CEM Must Converge for Increased Customer Satisfaction
Machine-to-machine (M2M) technology is changing the way companies and customers communicate and interact with one...
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CEM: It’s The Tiny Details That Drive Revenue
Today, more smartphones are bought than PCs. More conversations take place through social media portals...
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Explosion of Data: Can it be monetized? (Part 2)
Last week in our discussion on monetizing the explosion of data, we had looked at...
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The Evolution of Location Based Services
More than a decade ago when mobile infrastructure companies, service providers, and device makers started...
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Branding for a Connected World
As you probably will have noticed, we recently updated our strategic positioning and branding, introducing...
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